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Security & Trust Center

Your revenue intelligence should remain yours.

Emberly is designed for data isolation and supports private model deployment, so customer data can remain within a controlled environment — with human governance and auditability throughout. Security controls are designed to support enterprise governance.

Data privacy

Your customer data should not become someone else's training data.

Emberly supports dedicated, fine-tuned, open-source model deployments within isolated customer environments — configurable to your governance requirements.

Tenant isolation

PostgreSQL row-level security, workspace-level context controls, and transaction-scoped tenant context.

Private model options

Local / private deployment of open-source model families with no mandatory transmission to third-party cloud LLMs.

PII masking

Personally identifiable information is masked in configured logs, reducing exposure across the pipeline.

Human governance

Role-based access and human-in-the-loop approvals for high-impact actions, with full audit trails.

Security controls

Built for enterprise governance.

Subject to your configuration and deployment, Emberly is designed to operationalize the controls below.

  • Encryption in transit
  • Encryption at rest
  • Key-management controls
  • Secure credential storage
  • Role-based access control
  • Consent & suppression checks
  • Quiet-hour enforcement
  • Audit trails & exportable records
  • WORM-style ledger capability*
  • Monitoring & alerting
  • Vulnerability management
  • Incident-response process
  • Backup & recovery
  • Data-retention & deletion workflows
  • Dedicated VPC option (Enterprise)

*Capabilities marked with an asterisk are available where implemented and configured. Emberly does not claim air-gapped deployment, zero-data-egress, or unconditional legal compliance.

Compliance

Status, stated honestly.

We only claim a certification or legal-compliance status when it is verified. Current status:

SOC 2Planned
GDPR — supporting controlsCustomer-configurable
CCPA — supporting controlsCustomer-configurable
TCPA & Do-Not-Call operationalizationSupported by controls
Data-processing agreementsIn progress
Penetration testingIn progress

Compliance capabilities help operationalize configured policies; they are not a legal guarantee. Certification status is updated here as it is confirmed. Request our security documentation →

Architecture

Deterministic where it matters. Intelligent where it counts.

Emberly is a multi-agent system with structured, governed handoffs. Time-sensitive states use deterministic workflows; language models handle understanding, diagnosis, and content.

  • Deterministic: consent checks, suppression, scheduling, approvals, audit
  • Model-based: intent detection, friction diagnosis, content generation
  • Structured agent handoffs for traceability & reliability
  • Asynchronous workers for scans, reconciliation, and reporting
Request an architecture review
Channels
Voice · SMS · Email · Web
↓
Emberly execution layer
Agents · governed handoffs · approvals
↓
Isolated data plane
Row-level security · tenant context · masked logs
↓
Systems of record
CRM · calendars · reporting

Bring your security team.

We'll walk your architects and security leaders through tenant isolation, model deployment, and governance controls.